This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
BMC Helix Remedyforce Service Desk
The following error is displayed when clicking "edit" on a record such as Incident, task, Change Request, Problem from the Salesforce Lightning view.
Error: "This record could not be loaded because it contains too many formula fields with complex formulas, or too many custom fields. Ask your Salesforce administrator to remove some formula fields or simplify the formulas in use"
Edit the record from the Classic Salesforce view.