BMC Helix Remedyforce - Validation rule to prevent associate a ticket to a CLOSED Broadcast

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How can I prevent a user to associate an incident to a Closed Broadcast? 
     


    ANSWER:

    Create a validation rule on the "Incident" Object:

    1. Go to Setup > Objects 
    2. Select Incident and Click Validation Rules  
    3. Click New
    4. Enter on the Error condition formula the following formula:
        BMCServiceDesk__FKBroadcast__r.BMCServiceDesk__FKStatus__r.Name = 'CLOSED'
    5. Check Syntax
    5. Make sure your rule is active and click save
     


    Article Number:

    000182443


    Article Type:

    FAQ/Procedural



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