"I/O problem while getting data from host xyz (Port monitor) in BMC Performance Manager Portal"

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    PRODUCT:

    BMC Performance Manager Portal


    COMPONENT:

    BMC PM Portal


    APPLIES TO:

    BMC Performance Manager Portal 2.9.10 , where port monitoring is set



    DETAILS:

    The following error can be seen in the portal GUI when attempting to perform  port monitoring  

    "I/O problem while getting data from host XXXXX: (Port monitor 'portmon' Pramalet)"


    Follow the steps below :
    1: Change the Timeout for Connect to 5000 millisecond which is 5 seconds be default. The property can be found in the rsm.properties file on the RSM

    %RSM_HOME%\RSM21x\server\rsm\conf\properties\rsm\rsm.properties

    Save the file


    2: Restart the RSM service and check if port monitoring is working 

     


    Article Number:

    000100539


    Article Type:

    Product/Service Description



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