Needs Update Feedback Knowledge Article Generates FIELD_CUSTOM_VALIDATION_EXCEPTION Please select an active Category [] in BMC Helix Remedyforce Self Service

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk


    APPLIES TO:

    Self Service 3.0



    PROBLEM:

    When client user tries to submit Knowledge Article comments/feedback for article rating 'Needs Update' an error is generated.

    BMCServiceDesk.KM_AutoCreateChangeRequest: execution of BeforeInsert

    caused by: System.DmlException: Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Please select an active Category.: []


    CAUSE:

    Category value selected in the Category lookup field of the Knowledge Article is Inactive


    SOLUTION:

    Please ensure that the value selected in the Category field of that Knowledge Article is active by following the steps below.

       
    1. Select Remedyforce Administration > Configure Application > Category.
    2.  
    3. Open Category selected in the Knowledge Article.
    4.  
    5. Ensure that the inactive box at the top does not have a check in it.
    6.  
    7. Remove check from Inactive box.
    8.  
    9. Save.
    10.  
    11. Confirm comment/feedback can be submitted from Self Service on Knowledge Article after selecting Needs Update in Select Article Rating drop-down.

     


    Article Number:

    000182345


    Article Type:

    Solutions to a Product Problem



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