19.11 BMC Helix Digital Workplace Advanced Release Calendar

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    On this page you can find relevant details and the calendar for upgrades and maintenance being performed for BMC Helix Digital Workplace customers. Please note this calendar is only for subscribers who are on BMC Helix containerized deployments.  Subscribers would have received an email from BMC assigning a specific timeslot listed in the table below for the respective region.  Please refer to that email for your specific timeslot.

     

    For information about what's new in a release or patch, follow the BMC Helix Communities space or review the BMC Helix Subscriber Release Notes page.

     

    Maintenance Release Calendar by Data Center:

     

     

     

    North America: Chicago Updates

    Environment:

    CHI Pre-Production (Dev and QA)

    CHI Production

    Maintenance Details:

    Apply 19.11 to the following:

    BMC Helix Digital Workplace

    Dates and Times:

    CHI1: Nov 24, 04.00 AM to 05.30 AM UTC

    CHI2: Nov 24, 08.30 AM to 10.00 AM UTC

    CHI4: Nov 24, 05.00 AM to 06.30 AM UTC

    CHI5: Nov 24, 07.00 AM to 8.30 AM UTC

    CHI6: Nov 24, 10.00 AM to 11.30 AM UTC

    CHI7: Nov 24, 11.00 AM to 12.30 PM UTC

    CHI1: Dec 08, 04.00 AM to 05.30 AM UTC

    CHI2: Dec 08, 08.30 AM to 10.00 AM UTC

    CHI4: Dec 08, 05.00 AM to 06.30 AM UTC

    CHI5: Dec 08, 07.00 AM to 8.30 AM UTC

    CHI6: Dec 08, 10.00 AM to 11.30 AM UTC

    CHI7: Dec 08, 11.00 AM to 12.30 PM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

     

     

    North America: Amazon Oregon Updates

    Environment:

    OR Pre-Production (Dev and QA)

    OR Production

    Maintenance Details:

    Apply 19.11 to the following:

    BMC Helix Digital Workplace

    Dates and Times:

    OR1: Nov 24, 05.00 AM to 6.30 AM UTC

    OR1: Dec 08, 05.00 AM to 6.30 AM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

     

    EMEA/UK: Amsterdam Updates

    Environment:

    AMS Pre-Production (Dev and QA)

    AMS Production

    Maintenance Details:

    Apply 19.11 to the following:

    BMC Helix Digital Workplace

    Dates and Times:

    AMS1: Nov 23, 04.00 AM to 05.30 AM UTC

    AMS2: Nov 23, 05.00 AM to 07.30 AM UTC

    AMS3: Nov 23, 05.00 AM to 07.30 AM UTC

    AMS4: Nov 23, 07.30 AM to 09.00 AM UTC

    AMS5: Nov 23, 10.00 AM to 11.30 AM UTC

    AMS6: Nov 23, 08.00 AM to 09.30 AM UTC

    AMS7: Nov 23, 04.00 AM to 05.30 AM UTC

    AMS8: Nov 23, 12.00 PM to 01.30 PM UTC

    AMS1: Dec 7, 04.00 AM to 05.30 AM UTC

    AMS2: Dec 07, 05.00 AM to 07.30 AM UTC

    AMS3: Dec 07, 05.00 AM to 07.30 AM UTC

    AMS4: Dec 07, 07.30 AM to 09.00 AM UTC

    AMS5: Dec 07, 10.00 AM to 11.30 AM UTC

    AMS6: Dec 07, 08.00 AM to 09.30 AM UTC

    AMS7: Dec 07, 04.00 AM to 05.30 AM UTC

    AMS8: Dec 07, 12.00 PM to 01.30 PM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

     

    EMEA/UK: London Updates

    Environment:

    UK Pre-Production (Dev and QA)

    UK Production

    Maintenance Details:

    Apply 19.11 to the following:

    BMC Helix Digital Workplace

    Dates and Times:

    UK1: Nov 24, 06.00 AM to 07.30 AM UTC

    UK2: Nov 24, 03.30 AM to 05.00 AM UTC

    UK1: Dec 08, 06.30 AM to 08.00 AM UTC

    UK2: Dec 08, 03.30 AM to 05.00 AM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

     

     

    APAC: Sydney Updates

    Environment:

    SYD Pre-Production (Dev and QA)

    SYD Production

    Dates and Times:

    SYD1: Nov 23, 02.00 PM to 03.30 PM UTC

    SYD1: Dec 07, 02.00 PM to 03.30 PM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

     

    APAC: Singapore Updates

    Environment:
    SING Pre-Production (Dev and QA)SING Production
    Dates and Times:

    SG1: Nov 23, 12.30 PM to 02.00 PM UTC

    SG1: Dec 07 12.30 PM to 02.00 PM UTC

    Duration / Impact:

    Total Duration: 1.30 Hours

    User Disruption Impact: 1.30 Hours

    Total Duration: 1:30 Hours

    User Disruption Impact: 1.30 Hours