19.11 BMC Helix Release Calendar

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    Check this calendar for the upgrade and maintenance schedule by the region for BMC Helix Platform, which includes BMC Helix Innovation Suite, BMC Helix Custom Applications, BMC Helix Integration Service, BMC Helix Business Workflows, BMC Helix Multi-Cloud Service Management, and BMC Helix Chatbot. For information about what's new in a release or patch, follow the BMC Helix Communities space or review the BMC Helix Subscriber Release Notes pageSubscribers would have received an email from BMC assigning a specific timeslot listed in the table below for the respective region.  Please refer to that email for your specific timeslot.

     

    The BMC Helix Digital Workplace Advanced 19.11 release calendar is located here

     

    Maintenance Release Calendar by Data Center:

     

     

    North America: Chicago Updates

    Environment:
    CHI Pre-Production (Tailoring and QA)CHI Production
    Dates and Times:

    CHI1: Nov 24, 4.00 AM to 8.30 AM UTC

    CHI2: Nov 24, 5.30 AM to 10.00 AM UTC

    CHI1: Dec 08, 4.00 AM to 8.30 AM UTC

    CHI2: Dec 08, 5.30 AM to 10.00 AM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

    North America: Amazon Oregon Updates

    Environment:
    OR Pre-Production (Tailoring and QA)OR Production
    Dates and Times:

    OR1: Nov 24, 4.00 AM to 8.30 AM UTC

    OR1: Dec 08, 4.00 AM to 8.30 AM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

    EMEA/UK: Amsterdam Updates

    Environment:
    AMS Pre-Production (Tailoring and QA)AMS Production
    Dates and Times:

    AMS1: Nov 23, 04.00 AM to 08.30 AM UTC

    AMS2: Nov 23, 05.00 AM to 09.30 AM UTC

    AMS3: Nov 23, 04.00 AM to 08.30 AM UTC

    AMS4: Nov 23, 07.00 AM to 11.30 AM UTC

    AMS5 : Nov 23, 12.00 PM to 04.30 PM UTC

    AMS7: Nov 23 02.00 PM  to 06.30 PM UTC

    AMS8: Nov 23, 12.00 PM to 04.30 PM UTC

    AMS9: Nov 23, 07.00 AM to 11.30 AM UTC

    AMS1: Dec 07, 04.00 AM to 08.30 AM UTC

    AMS2: Dec 07, 05.00 AM to 09.30 AM UTC

    AMS3: Dec 07, 04.00 AM to 08.30 AM UTC

    AMS4: Dec 07, 07.00 AM to 11.30 AM UTC

    AMS 5: Dec 07 12.00 PM to 04.30 PM UTC

    AMS7: Dec 07 2.00 PM  to 6.30 PM UTC

    AMS8: Dec 07 12.00 PM to 04.30 PM UTC

    AMS9: Dec 07 07.00 AM to 11.30 AM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

    EMEA/UK: London Updates

    Environment:
    UK Pre-Production (Tailoring and QA)UK Production
    Dates and Times:

    UK1: Nov 24, 06.00 AM to 10.30 AM UTC

    UK1: Dec 08, 06.00 AM to 10.30 AM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

    APAC: Sydney Updates

    Environment:
    SYD Pre-Production (Tailoring and QA)SYD Production
    Dates and Times:

    SYD1: Nov 23, 02.00 PM to 06.30 PM UTC

    SYD1: Oct 19, 02.00 PM to 06.30 PM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

    APAC: Singapore Updates

    Environment:
    SING Pre-Production (Tailoring and QA)SING Production
    Dates and Times:

    SG1: Nov 23, 12.00 PM to 4.30 PM UTC

    SG1: Dec 07 12.00 PM to 4.30 PM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

     

    *Admin Operation during upgrade will be restricted.