Remedy - FTS - How to enable Debug FTS Plugin logs in ARSystem v9.1 to v9.1.04?

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    Remedy AR System Server


    AR System


    BMC Remedy AR System Server 9.1 to 9.1.04


    How to enable Debug FTS Plugin logs in ARSystem v9.1 to v9.1.04?.



    Note: These steps have changed for 1805 and later versions.  Only use these steps if using 9.1 version up to 9.1.04. 
    For versions 1805 and above, use KA 000163098

       Follow these steps:
    1- Browse to the following directory: <ARSystemInstallDirectory>\pluginsvr\fts\secondary\

    2- Open the 'log4j_pluginsvr.xml' file in a text editor.

    3- Locate the following entry and change the 'level value' from "warn" to "debug".
    <logger name="com.bmc.arsys.plugins.ftsplugin" additivity="false">
        <level value=
    "warn" />
        <!-- use FTSLog as the appender for logging to the log file -->
        <appender-ref ref="FTSLog" />

    4- Locate the following entry:
    <appender name="FTSLog" class="org.apache.log4j.RollingFileAppender">
            <param     name="File" value="arfts.log" />    
            <param     name="MaxFileSize" value="5MB"/>
            <!-- Keep two backups -->
            <param     name="MaxBackupIndex" value="10"/>
            <layout class="org.apache.log4j.PatternLayout">
            <param     name="ConversionPattern" value="%d %-5p [%t] %C (%F:%L) - %m%n"/>

    Change the 'param name="File"' entry so that it includes the filename "arftsplugin-searcher.log" as well as the full path to the file.
    For example:
    <param name="File" value="C:\BMC Software\ARSystem\arserver\db\arftsplugin-searcher.log" />

    5- Restart the Remedy AR Server, or terminate the Java process pointing to the 'fts' directory (the armonitor process will then automatically restart it) for the changes to take effect.
    Further details on restarting the Remedy AR Server can be found here: Starting and stopping the BMC Remedy AR System server

    6- The following file will then be created: arftsplugin-searcher.log
    The file will be located in the directory: <ARSystemInstallDirectory>\ARSystem\Arserver\Db\



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