Silent install hang on Linux and tsim_server_install_log.txt not created

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Infrastructure Management


    COMPONENT:

    TSIM Installation


    APPLIES TO:

    TSIM on Linux



    PROBLEM:

    Silent install hang and tsim_server_install_log.txt not created.

     


    CAUSE:

    expr binary missing


    SOLUTION:

    To determine the cause of the hang, execute ./setup.bin with the same options provided to ./install.sh. For example:

    ./setup.bin -J MINIMAL=true -J SKIP_PING_VALIDATION_ERROR=true -i silent -DOPTIONS_FILE=/opt/bmc/software/TSIM11_3/TSIMServer/Disk1/server_upgrade.options
    + ./setup.bin -J MINIMAL=true -J SKIP_PING_VALIDATION_ERROR=true -i 
    + silent 
    + -DOPTIONS_FILE=/opt/bmc/software/TSIM11_3/TSIMServer/Disk1/server_upgr
    + ade.options
    ./setup.bin: line 137: expr: command not found
    ./setup.bin: line 143: expr: command not found
    ./setup.bin: line 148: expr: command not found
    ./setup.bin: line 153: expr: command not found
    ./setup.bin: line 158: expr: command not found
    ./setup.bin: line 163: expr: command not found
    ./setup.bin: line 854: expr: command not found
    ./setup.bin: line 855: expr: command not found
    ./setup.bin: line 909: expr: command not found
    ./setup.bin: line 1386: expr: command not found
    ./setup.bin: line 1039: expr: command not found
    ./setup.bin: line 1065: expr: command not found
    ./setup.bin: line 1083: expr: command not found (Jan 21 2020 12:08:05.943 PM +0100),WARNING,,  LOG EVENT {Description=[Failed to determine size of file],Detail=[/opt/bmc/software/TSIM11_3/TSIMServer/Disk1/setup.bin]}./setup.bin: line 682: : No such file or directory
    ./setup.bin: line 962: expr: command not found
    ./setup.bin: line 1195: expr: command not found
    ************************************************************
    (Jan 21 2020 12:08:05.952 PM +0100),INFO,,
      LOG EVENT {Description=[OS platform],Detail=[LINUX]} (Jan 21 2020 12:08:05.958 PM +0100),INFO,,
      LOG EVENT {Description=[OS architecture],Detail=[x86_64]}
    ./setup.bin: line 1386: expr: command not found (Jan 21 2020 12:08:05.978 PM +0100),INFO,,
      LOG EVENT {Description=[Found start of payload],Detail=[145408]}
    ./setup.bin: line 1386: expr: command not found
    ./setup.bin: line 2069: expr: command not found
    ./setup.bin: line 1386: expr: command not found
    ./setup.bin: line 2083: expr: command not found
    ./setup.bin: line 1386: expr: command not found
    ./setup.bin: line 2083: expr: command not found

    This shows the cause of the problem is missing binary expr.

    The expr binary is part of the core utilities package and will need to be installed.

    coreutils-8.22-21.el7.x86_64 : A set of basic GNU tools commonly used in shell scripts
    Repo        : rhel-7-server-rpms
    Matched from:
    Filename    : /usr/bin/expr


    Article Number:

    000182383


    Article Type:

    Solutions to a Product Problem



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