TSSA/BSA : Incorrect OS_Patchlevel/OS_Servicepack for SLES12 Target Servers after OS upgrade

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Server Automation Suite


    COMPONENT:

    BladeLogic Patch Management


    APPLIES TO:

    TSSA 8.9.04.X



    PROBLEM:

    SuSE 12 P1 or P2 server 

    SuSE server (e.g. SuSE 12 Patch 1 or 2) is enrolled in Truesight Server Automation (TSSA) Console
    The OS_PATCHLEVEL server property in the TSSA console is confirmed to be correct
    The OS of the SuSE server is upgraded to a higher Patch Level
    The TSSA USP job is run
    Expected Result: OS_PATCHLEVEL property should be updated with the newer patch level
    Actual Result: OS_PATCHLEVEL property showing old patch level

    For example: Server shows Version=12 and Patchlevel= 4.
    TSSA Shows Version= 12 and PatchLevel=3



    User-added image
     


    CAUSE:

    TSSA Defect DRBLG-120689


    SOLUTION:

    Defect DRBLG-120689 will be addressed in TSSA 20.2


     


    Article Number:

    000174859


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles