TrueSight Smart Reporting for Server Automation: Error "TSR-SR030005     The component content could not be imported"

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    PRODUCT:

    TrueSight Smart Reporting - Server Automation


    COMPONENT:

    TrueSight Smart Reporting for Server Automation


    APPLIES TO:

    TrueSight Smart Reporting for Server Automation 19.02.00 and older



    PROBLEM:

    When Installing TSSASA, part of the process is to add the TSSA-DW component TSSRSA Installation Docs,
    At this point it is possible that the component remains in the updating state for hours, and in reality it is no longer doing anything.

    TSSDW


    If we check the <install_directory>\appserver\logs\tsrplatform.log We will find that is clearly timing out:

    java.net.SocketTimeoutException: Read timed out
        at org.apache.axis.AxisFault.makeFault(AxisFault.java:101)
        at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:154)
        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
        at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
        at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
        at org.apache.axis.client.Call.invoke(Call.java:2767)
        at org.apache.axis.client.Call.invoke(Call.java:2443)
        at org.apache.axis.client.Call.invoke(Call.java:2366)
        at org.apache.axis.client.Call.invoke(Call.java:1812)
        at com.hof.mi.web.service.AdministrationServiceSoapBindingStub.remoteAdministrationCall(AdministrationServiceSoapBindingStub.java:730)
        at com.bmc.truesight.tsr.utility.service.UpgradeContentService.upgradeViews(UpgradeContentService.java:351)
        at com.bmc.truesight.tsr.utility.service.UpgradeContentService.upgradeContent(UpgradeContentService.java:122)
        at com.bmc.truesight.tsr.platform.to.ComponentType.importViews(ComponentType.java:260)
        at com.bmc.truesight.tsr.platform.components.TSSAComponent.register(TSSAComponent.java:75)
        at com.bmc.truesight.tsr.platform.service.ComponentTaskDelegator.delegateTask(ComponentTaskDelegator.java:33)
        at com.bmc.truesight.tsr.platform.service.TSRComponentManagementService$1.run(TSRComponentManagementService.java:210)
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at java.lang.Thread.run(Thread.java:748)
    Caused by: java.net.SocketTimeoutException: Read timed out
        at java.net.SocketInputStream.socketRead0(Native Method)
        at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
        at java.net.SocketInputStream.read(SocketInputStream.java:171)
        at java.net.SocketInputStream.read(SocketInputStream.java:141)
        at sun.security.ssl.InputRecord.readFully(InputRecord.java:465)
        at sun.security.ssl.InputRecord.read(InputRecord.java:503)
        at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:983)
        at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:940)
        at sun.security.ssl.AppInputStream.read(AppInputStream.java:105)
        at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)
        at java.io.BufferedInputStream.read(BufferedInputStream.java:265)
        at org.apache.axis.transport.http.HTTPSender.readHeadersFromSocket(HTTPSender.java:583)
        at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:143)
        ... 21 more
    TSR:2019-11-29 17:43:37:ERROR (TSSAComponent:register) - TSR-SR030005 : Exception occurred while adding/editing component : xx.xx.xx.xxx type : TSSA-DW
     


    CAUSE:

    The request has timed out


    SOLUTION:

    Remove the TSSADW component

    On the TSSADW side:
           a) Increase the timeout to 12 hours on TSSA-DW by updating “session-timeout” to 720 in web.xml located at “TSSA-DW\tomcat\conf”

    3) On TSSR Side
         a) Go to:<InstallDirectory>\appserver\conf\security.properties and set these values
         Property 'session.timeout.yf.stub' value to 7200000
         Property 'session.timeout.seconds' value to 7200

         b) Go to location  <InstallDirectory>\appserver\webapps\ROOT\WEB-INF\
          Edit the web.xml file and change the below 'JDBCTimeout' parameter's value to 43200 (12 hours).

    Restart both the TSSADW and TSSR services and then add component again

    Monitor the tsrplatform.log looking for Read timed out 


    Article Number:

    000176346


    Article Type:

    Solutions to a Product Problem



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