TSSR - Unable to register TSNA-DW

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Smart Reporting - Platform


    COMPONENT:

    TrueSight Network Automation - Data Warehouse


    APPLIES TO:

    TSSR, TSNADW



    PROBLEM:

    Scenario:
    If TrueSight Smart Reporting (TSSR) is re-installed without un-registering the Component TrueSight Network Automation- Dataware (TSNA-DW). Due to this we can not register the same component again into TSSR


    SOLUTION:

    Run the below query on database to unregister component from TSNADW

    UPDATE system_property SET value=null WHERE name ='componentId';
    UPDATE system_property SET value=null WHERE name ='ReportingURL';


    Article Number:

    000178974


    Article Type:

    Solutions to a Product Problem



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