Attachments Section Missing In Service Request In BMC Helix Remedyforce Self Service

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

    Client user's are not seeing the Attachments section when viewing an existing Service Request ticket in Self Service.


    CAUSE:

    Attachments is not enabled in the Request Definition that was selected in the service request ticket.


    SOLUTION:

    Enable Attachments in Request Definition:

       
    1. Select Remedyforce Administration > Configure Application > Request Definitions.
    2.  
    3. Open the Request Definition.
    4.  
    5. Click Display Options.
    6.  
    7. In the Provide Information section place a check in the Attachment box.
    8.  
    9. Save.
    10.  
    11. Open the Service Request ticket in Self Service and confirm the Attachment section is present. 

     


    Article Number:

    000180977


    Article Type:

    Solutions to a Product Problem



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