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BMC Helix Remedyforce Service Desk
Client user's are not seeing the Attachments section when viewing an existing Service Request ticket in Self Service.
Attachments is not enabled in the Request Definition that was selected in the service request ticket.
Enable Attachments in Request Definition:
- Select Remedyforce Administration > Configure Application > Request Definitions.
- Open the Request Definition.
- Click Display Options.
- In the Provide Information section place a check in the Attachment box.
- Open the Service Request ticket in Self Service and confirm the Attachment section is present.