This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
BMC Helix Remedyforce Service Desk
Client users are not seeing the Attachments section when viewing an existing Service Request in Self Service.
Attachments are not enabled in the Request Definition that was selected in the service request.
Enable Attachments in the Request Definition:
- Select Remedyforce Administration > Configure Application > Request Definitions.
- Open the Request Definition.
- Click Display Options.
- In the Provide Information section place a check in the Attachment box.
- Click Save.
- Open the Service Request ticket in Self Service and confirm the Attachment section is present.