Agent within custom workspace role, can be assigned to item tickets while the role doesn't allow him to access this item.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    FootPrints


    APPLIES TO:

    Footprints 12.1.X or 20.X.X



    PROBLEM:

    When the user(Agent) is having access to one item-A and his workspace role does not grant access to other item(B or C), then that user is still visible under Assignee field for other item(B or C ) for that workspace.


    CAUSE:

    Defect DRZNZ-14085


    SOLUTION:

    This issue is under review by the engineering team and this article will be updated when more information is available.


    Article Number:

    000180880


    Article Type:

    Solutions to a Product Problem



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