TrueSight Orchestration Dashboard login fails with error "port out of range: -1"

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    TrueSight Orchestration Platform


    TrueSight Orchestration 8.x.xx


    Users cannot log into the BMC TrueSight Orchestration (TSO) Dashboard. All login attempts fail for all users, including aoadmin. The Dashboard log file contains this error for each login attempt:

      01-Jan-2020 01:01:01.001 SEVERE [https-jsse-nio-28080-exec-8] com.sun.faces.context.AjaxExceptionHandlerImpl.handlePartialResponseError javax.faces.el.EvaluationException:    java.lang.IllegalArgumentException: port out of range:-1
    The files and are configured properly and contain no ports. The Dashboard can communicate with the Configuration Distribution peer (CDP). 



    The Dashboard cannot reach BMC Remedy Single Sign-On because its cannot find port information in the CDP's authentication.xml file.


    Open the file [TSO_HOME]\config\authentication.xml for your CDP. It should look like this:

      <?xml version="1.0" encoding="ISO-8859-1"?><authentication>
    The <url> element must contain a port. If it does not, the Dashboard cannot parse the URL properly and will assume the port -1. Add the correct port to the URL, save the file, and restart the CDP and Dashboard. 


    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles