BMC Helix Remedyforce - How to Create a DKIM Key?

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    DETAILS:

     

       
    1. Login to Remedyforce as Admin
    2.  
    3. From Setup, enter DKIM Keys in the Quick Find box, and then select DKIM Keys
    4.  
    5. Click Create New Key
    6.  
    7. Select the RSA key size. Consider email recipient limitations and industry-specific security regulations when choosing the key size.
    8.  
    9. For Selector, enter a unique name
    10.  
    11. For Alternate Selector, enter a unique name. The alternate selector allows Salesforce to auto-rotate your keys
    12.  
    13. Enter your domain name
    14.  
    15. Select the type of domain match you want to use
    16.  
    17. Click Save. Salesforce publishes your TXT records to DNS. Your CNAME and alternate CNAME records appear on the DKIM Key Details page when the DNS publication is complete. It can take time for DNS publication to finish
    18.  
    19. Publish the CNAME and alternate CNAME records to your domain’s DNS
    20.  
    21. Select Activate on the DKIM Key Details page
    22.  
    23. Verify the DKIM functionality in Remedyforce.
      
    Note: For more details on DKIM settings,please check this Salesforce doc. 
    https://help.salesforce.com/articleView?id=emailadmin_create_secure_dkim.htm&type=5

    If you run into any trouble please create a Support Case at Remedyforce, They will reach out Salesforce Support for you 

      

     


    Article Number:

    000175260


    Article Type:

    Product/Service Description



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles