Can Salesforce Platform Licenses Users Subscribe to a Report on BMC Helix Remedyforce?

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

    Can Salesforce Platform Licenses Users Subscribe to a Report on BMC Helix Remedyforce?


    SOLUTION:

    Yes, from Salesforce Spring 19 this feature is available, make sure your users have below permissions:
     

       
    •     To subscribe to reports in Lightning Experience and Classic, you need the Subscribe to Reports user permission
    •  
    •     To subscribe other people to reports in Lightning Experience and Classic, you need the Subscribe to Reports: Add Recipients user permission.
      
    Source: https://releasenotes.docs.salesforce.com/en-us/spring19/release-notes/rn_rd_subscription_platform_users.htm

     


    Article Number:

    000166948


    Article Type:

    Solutions to a Product Problem



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