Track-It! 2019: Grid View Filters do not filter the records correctly.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2019 R3


    APPLIES TO:

    Track-It! 2019



    PROBLEM:

    Track-It! 2019: Grid View Filters do not filter the records correctly. Grid Filters using multiple 'AND' conditions only seems to be filtering for the first group of 'AND' conditions. The second subset of 'And' condition is skipped.


    CAUSE:

    A product limitation that affects a small number of customers depending on their grid view filters


    SOLUTION:

    In order to filter the grid view with multiple 'AND' conditions, you must first create the 'Or' filters and then use the 'And' filters.
    For Example: If we want to filter open tickets view for 2 technicians ('Tim Nelson' and 'Deborah Kramer') the Grid View filter will look like the below screenshot.

    User-added image
     


    Article Number:

    000176407


    Article Type:

    Solutions to a Product Problem



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