SEVERE: THROWABLE EVENT {Description=[Failed to get image icon],Detail=[/product/bco/images/BCO_splash.png]}

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization 11.5.01


    APPLIES TO:

    TSCO 10.X and 11.X



    QUESTION:

    When trying to run TSCO installer, the following error message is showed and GUI wizard doesn't get launched:

    Listening for transport dt_socket at address: 12333 
    Jun 24, 2019 7:58:45 AM com.bmc.install.ui.swing.IconHelper 
    SEVERE: THROWABLE EVENT {Description=[Failed to get image icon],Detail=[/product/bco/images/BCO_splash.png]} 
    java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11.XToolkit 
    at java.base/java.lang.Class.forName0(Native Method) 
    at java.base/java.lang.Class.forName(Unknown Source) 
    at java.desktop/java.awt.Toolkit$2.run(Unknown Source) 
    at java.desktop/java.awt.Toolkit$2.run(Unknown Source) 
    at java.base/java.security.AccessController.doPrivileged(Native Method) 
    at java.desktop/java.awt.Toolkit.getDefaultToolkit(Unknown Source) 
    at java.desktop/javax.swing.ImageIcon.<init>(Unknown Source) 
    at com.bmc.install.ui.swing.IconHelper.getImageIcon(IconHelper.java:56) 
    at com.bmc.install.product.base.project.runner.ProjectRunner.initializeProjectUI(ProjectRunner.java:1915) 
    at com.bmc.install.product.base.project.runner.ProjectRunner.runProjectRunner(ProjectRunner.java:2131) 
    at com.bmc.install.product.base.project.runner.ProjectRunner.main(ProjectRunner.java:505) 

    Jun 24, 2019 7:58:45 AM com.bmc.install.product.base.project.runner.ProjectRunner 
    SEVERE: THROWABLE EVENT {Description=[Error]} 
    java.lang.NoClassDefFoundError: Could not initialize class java.awt.GraphicsEnvironment$LocalGE 
    at java.desktop/java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(Unknown Source) 
    at java.desktop/java.awt.Window.initGC(Unknown Source) 
    at java.desktop/java.awt.Window.init(Unknown Source) 
    at java.desktop/java.awt.Window.<init>(Unknown Source) 
    at java.desktop/java.awt.Frame.<init>(Unknown Source) 
    at java.desktop/java.awt.Frame.<init>(Unknown Source) 
    at java.desktop/javax.swing.SwingUtilities$SharedOwnerFrame.<init>(Unknown Source) 
    at java.desktop/javax.swing.SwingUtilities.getSharedOwnerFrame(Unknown Source) 
    at java.desktop/javax.swing.JWindow.<init>(Unknown Source) 
    at java.desktop/javax.swing.JWindow.<init>(Unknown Source) 
    at com.bmc.install.ui.swing.SplashWindow.<init>(SplashWindow.java:36) 
    at com.bmc.install.product.base.project.runner.ProjectRunner.initializeProjectUI(ProjectRunner.java:1941) 
    at com.bmc.install.product.base.project.runner.ProjectRunner.runProjectRunner(ProjectRunner.java:2131) 
    at com.bmc.install.product.base.project.runner.ProjectRunner.main(ProjectRunner.java:505)


    ANSWER:

    This error was due to export display not working on EE server.

    Looking at the official documentation (here exaple for TSCO 11.5.00), verify if all the requirements match
    https://docs.bmc.com/docs/display/btco115/System+requirements+for+the+Application+Server+and+ETL+Engine

    Normally this error happens when the display is not working on the server
    The solution is having the system administrator that fix the export display


    Article Number:

    000170074


    Article Type:

    FAQ/Procedural



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