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Track-It! 2019 R2
Track-It! 2018.xx, 2019.xx
If Client Management does not get automatically integrated with Track-It! 2018/2019, we need to Run the BcmOobXmlImport.exe tool in order to accomplish this.
When we run this a User called Track-It! should be created in the Client Management application.
But, sometimes we have seen that although the BcmOobXmlImport.exe tool runs successfully, the Track-It! user is not created in the Client Management application.
It is possible we need to use a Manual method to Import the settings directly from Client Management.
Please refer the following steps in order to Import the settings using the Client Management Console:
1) Log into the Client Management console with the admin user.
2) At the Top Left corner use the "File -> Import" option and select the attached OOBXML.xml file.
3) "Select All Objects" and Click OK.
Once the File is successfully imported, you should see the Track-It! user under Global Settings -> Administrators in the Client Management Console.
Now, you should be able to set up the Client Management Configuration in Track-It! using this user.