This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
BMC Helix Remedyforce Service Desk
Is it Possible to Transfer Unused Chatter External License to Salesforce Platform License in Remedyforce?
There is no option to transfer licenses from Chatter External to Salesforce Platform even if the Chatter licenses are unused in the Org.
If more Salesforce Platform licenses are needed the licenses need to purchased form BMC.