BMC Helix Remedyforce Error While Creating Incident from Email: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, A workflow or approval field update caused an error when saving this record. Contact your administrator to resolve it.

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    Error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, A workflow or approval field update caused an error when saving this record. Contact your administrator to resolve it. Recent Email from Customer: data value too large:


    ANSWER:

    When you get this error notice at the end of the error message there is a string "data value too large", this is key to understand the error.

    On this scenario when you get this message there is a mapping between the Email content and a Remedyforce Field.

    Example:

    You could be mapping Email Body to a Text Are with a Char Limit of 255 Characters, if your Email Body exceeds 255 Character this error will be thrown.



    Solution:  Verify you're not exceeding any character limit of any of you Email Fields mapped.


    Article Number:

    000176175


    Article Type:

    FAQ/Procedural



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