Ever wondered if you could track your request that is submitted via phone in BMC Helix Digital Workplace Advanced?

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    Yes, you can do it now! Your request is now automatically visible in BMC Helix Digital Workplace Advanced as a service request which you can track as it progresses.

     

    When you call in to create a request, a case agent creates a case in BMC Helix Business Workflows. BMC Helix Business Workflows can now be configured to automatically create a corresponding service request in BMC Helix Digital Workplace Advanced. The corresponding service request in BMC Helix Digital Workplace Advanced contains the following details:

    • Status of the case
    • Date and time of the case
    • Details of the requester
    • Comments that are added to the case

     

    Here’s an example of how a case that is automatically created from BMC Helix Business Workflows is seen in BMC Helix Digital Workplace Advanced with the Created from BWF tag.

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    For more information about how to enable BMC Helix Business Workflows to create automatic requests in BMC Helix Digital Workplace Advanced, see Enabling BMC Helix Business Workflows to create service requests in BMC Helix Digital Workplace Advanced.