Remedy Smart Reporting - Failed install: error liquibase exception

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    9.x.x



    PROBLEM:

    Not able to Install Smart Reporting due to the following error on the installation logs:

    Error found on logs:

    - ARSystem_Install_Log:
    (Oct 15 2019 05:49:49.348 PM -0400),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.reporting.task.ReportingInstallTask,
      LOG EVENT {Description=[ERRROR : Error returned by SmartReporting process ::],Detail=[Error
    liquibase.exception.DatabaseException: java.sql.SQLException: Unsupported feature
    ]}

    - SmartReportingInstall_log: 
    Updating database
       Applying Liquibase Schema Updates:
    liquibase.exception.DatabaseException: java.sql.SQLException: Unsupported feature
        at liquibase.database.jvm.JdbcConnection.getDatabaseMajorVersion(JdbcConnection.java:60)
        at liquibase.database.core.MSSQLDatabase.isCorrectDatabaseImplementation(MSSQLDatabase.java:174)
        at liquibase.database.DatabaseFactory.findCorrectDatabaseImplementation(DatabaseFactory.java:109)
        at com.hof.util.LiquibaseRunner.runLiquibaseUpdate(LiquibaseRunner.java:33)
        at com.hof.installer.process.job.LoggedSchemaUpdateJob.run(LoggedSchemaUpdateJob.java:32)
        at com.hof.installer.cmd.SilentFullInstall.main(SilentFullInstall.java:74)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.hof.installer.Installer.runSilent(Installer.java:626)
        at com.hof.installer.Installer.runInstaller(Installer.java:530)
        at com.hof.installer.Installer.main(Installer.java:789)
    Caused by: java.sql.SQLException: Unsupported feature
        at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java:134)
        at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java:179)
        at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java:269)
        at oracle.jdbc.dbaccess.DBError.throwUnsupportedFeatureSqlException(DBError.java:690)
        at oracle.jdbc.OracleDatabaseMetaData.getDatabaseMajorVersion(OracleDatabaseMetaData.java:4028)
        at liquibase.database.jvm.JdbcConnection.getDatabaseMajorVersion(JdbcConnection.java:58)
        ... 12 more

     


    CAUSE:

    Root cause of issue is the Java version


    SOLUTION:

    Upgrade Java to a newer version:

    Java 1.8.0_231 and on-wards.


    Article Number:

    000176013


    Article Type:

    Solutions to a Product Problem



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