Remedy - Server - ERROR (552) unable to submit Remedy Virtual chat form record

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server v.9.1.04 and previous releases.



    QUESTION:

    When submitting a form record , the following error is displayedL
    ................
    ARException: ERROR (552): The SQL database operation failed.
    ................


    Users are unable to submit ES_Chat:UserPreferences due to "SQl Database operation failed ARERR 52".


    ANSWER:

    This was identified as a defect:
    ........
    SW00560189 - Create Entry was failing for attachment entry when the attachment entry was non exisitng (i.e. null)
    ........


    Please check the latest HotFix bundle located here:
    ftp://ftp.bmc.com/pub/ARRecommendedFixes/Server/9.1.04.002/

     


    Article Number:

    000171804


    Article Type:

    FAQ/Procedural



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