Remedy - FTS - Searching not working from FTS searcher getting ARERR (657) Unable to complete the full text search operation

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server v.9.x, v.18.x, v.19.x



    PROBLEM:

    FTS searches not working from FTS searcher using AR System Multi-Form Search form, ITSM or SmartIT.
    Getting: ARERR (657) Unable to complete the full text search operation

       
    • FTS searches works from indexer server.
    •  
    • FTS Configuration and ar.cfg / ar.conf show both indexer and searcher servers are setup correctly.

     


    CAUSE:

    Missing tag        from fts pluginsvr_config.xml file  


    SOLUTION:

    Check the following:
    1- On indexer server, go to Administration Console - FTS Configuration.
         - Toggle the configuration from 'Server Group-Indexer' to 'Single Server'.
         - Save.
         - Then toggle back to 'Server Group-Indexer'.
         - Save.


    2- Check the new fts plugin line in armonitor.cfg / armonitor.conf.
        Example:
               ....................

       /data/JRE/jre1.8.0_121/bin/java -Xmx3072m -classpath /data/bmc/ARSystem/pluginsvr/fts/secondary:/data/bmc/ARSystem/pluginsvr/fts/core:/data/bmc/ARSystem/pluginsvr:
    /data/bmc/ARSystem/pluginsvr/arpluginsvr91_build002.jar: com.bmc.arsys.pluginsvr.ARPluginServerMain -x server123 -i /data/bmc/ARSystem -m
                  ....................

    3- Check the pluginSvrName tag in ../pluginsvr/fts/secondary/pluginsvr_config.xml as below:
               ....................
      
      <pluginSvrName>PluginServer_server123_9977_IDGAA5V0G70TZAOWE5S1OVIG4SGCH5</pluginSvrName>
                  ....................

    4- Restart AR System for changes to take effect.

     


    Article Number:

    000175271


    Article Type:

    Solutions to a Product Problem



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