Remedy - Server - Filter Guide table loop not populating field

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server v.19.02, v.19.02.001



    PROBLEM:

    When user double clicks on the table, table looping is working but value is not populated in field.


    CAUSE:

    Defects: SW00559356 (19.02), SW00559355 (19.02.001)


    SOLUTION:

    Fixed in hotfix from 25 June 2019. NOTE this article recommends the latest platform hotfix which maybe later than the ones referenced below.

    For 19.02
    Defect SW00559356 - Call guide On Table Field is not executing correctly - Metadata Corruption.
    Apply latest hotfix available in: 
    ftp://ftp.bmc.com/pub/ARRecommendedFixes/Server/19.02/

    For 19.02.001
    Defect SW00559355 - Call guide On Table Field is not executing correctly - Metadata Corruption.
    Apply latest hotfix available in: 
    ftp://ftp.bmc.com/pub/ARRecommendedFixes/Server/19.02.01/


    Article Number:

    000175266


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles