Remedy - Server - Archive - Cannot change archive policy on archive forms

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    Remedy AR System Server


    AR System


    Remedy AR System Server v.9.1.04, v.19.x


    The behavior is as designed. There is a doc link on this About auditing and archiving overlays and custom objects

    In this link, there is a table in the section named "Behavior of audit and archive functions on overlay and custom forms". The very first row in the table says the following:

    Enable an origin form for audit or archive.
    Result: You cannot change these properties on its overlay. However, you can add new fields on the overlay and enable them for auditing or archiving.

    So, one should modify the archive qualification at the base mode as AR Server will not allow modifications of these fields at the overlay mode.

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