TSCO - Presentation Server shows errors after login

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    TrueSight Capacity Optimization


    Capacity Optimization 11.5.01


    TSCO 11.5.01


    After an upgrade from TSCO 11.3.01 to 11.5.01, the installation ended successfully and Users are able to login to TSCO console without problems, but when they login to TSPS we are seeing high number of error messages.

    "BCO_PS_ERR104 - An internal error has occurred while connecting to the Capacity Optimization instance. - 501""

    Please refer to below screenshot:

    User-added image

    And if the user tries to open any of the Capacity Views we get below error message:

    User-added image

    Presentation Server logs shows below error messages.

    localhost_access_log: - - [29/Aug/2019:13:33:04 +0000] "GET /tsws/10.0/api/co/proxy/dh-services/data-prv/v2/hcp/pricing/0 HTTP/1.1" 501 - - - [29/Aug/2019:13:33:10 +0000] "GET /tsws/10.0/api/co/proxy/dh-services/data-prv/v2/hcp/providerStatus HTTP/1.1" 501 - - - [29/Aug/2019:13:33:11 +0000] "GET /tsws/10.0/api/co/proxy/dh-services/data-prv/v2/viewdefinition/viewgroup/0/nodes HTTP/1.1" 501 - - - [29/Aug/2019:14:03:16 +0000] "GET /tsws/10.0/api/co/proxy/dh-services/data-prv/v2/hcp/pricing/0 HTTP/1.1" 501 - - - [29/Aug/2019:14:03:16 +0000] "GET /tsws/10.0/api/co/proxy/dh-services/data-prv/v2/hcp/providerStatus HTTP/1.1" 501 - - - [29/Aug/2019:14:03:16 +0000] "GET /tsws/10.0/api/co/proxy/dh-services/data-prv/v2/viewdefinition/viewgroup/0/nodes HTTP/1.1" 501 -


    The issue is caused by a regression introduced in TSCO 11.5 SP1, presents when in RSSO a Realm is configured with multiple Application domains.

    Engineering team confirm that this is a defect.

    A defect as been generated for this detail:
    DRCOZ-22374 - Presentation Server shows errors after login


    Solution is provided under TSCO 11.5.01 CHF2 which was released on Sept-6-2019.

    You can find the latest CHF for 11.5.01 on below link:


    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles