DWP Catalog and Smart IT Integration is not working - Cannot see DWP Catalog Requests on SmartIT

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    PRODUCT:

    MyIT Digital Workplace


    APPLIES TO:

    DWP Catalog 19.00. 18.11 Smart IT 19.00. 18.08 and beyond



    PROBLEM:

    DWP Catalog and Smart IT Integration is not working - Cannot see DWP Catalog Requests on Smart IT
     


    CAUSE:

    SmartIT - DWP Catalog is not configured on the AR Server.


    SOLUTION:


    Configured SmartIT and DWP integration per BMC Documentation below:

    https://docs.bmc.com/docs/smartit1908/integrating-smart-it-with-bmc-digital-workplace-catalog-service-request-876720377.html

     

       
        

    To integrate Smart IT with BMC Digital Workplace Catalog

        
         
    1. As an administrator, in ITSM, open the Centralized configuration.
    2.    
    3. From the Component Name menu, select com.bmc.itsm.sbe.
    4.    
    5. Select  *.
      The * is marked for the configuration parameters that are available in the global settings in the CCS.
    6.    
    7. Type the required details as follows:

      User-added image

      The following table provides the descriptions of the available options:

            
                                                                                                                                                                                                                                                                                    
      OptionDescription
      sbeDomainBMC Digital Workplace Catalog domain name.
      sbeTenantAdminPasswordBMC Digital Workplace Catalog server password. This password becomes encrypted after applying it.
      sbeTenantAdminUserAdministrator's user ID of the BMC Digital Workplace Catalog server. Do not mention the domain name.
      sbeUrlBMC Digital Workplace Catalog server URL (http or https). Add URL. Do not include ending slash (/). For https, the default Port is 443.
            
    8.    
    9. Click Apply.

    10.    
    11. From the ITSM, open the SBE:ConnectionConfig form to test the connection.
      User-added image
    12.    
    13. Click Test Connection
      The Result field displays the test connection status. If the connection fails, the Result Code field displays the failure reason. 

            
             

      Note

             
              

      If you get an error, you can check the arjavaplugin.log, which is the standard AR java plug-in log. Otherwise, you can also generate a log file to check the details if you get an error. For more information, see Working with logs.

             
            
    14.    
    15. In the Centralized configuration form, select com.bmc.arsys.smartit > *.
    16.    
    17. Set the enableSbeIntegration parameter to true.
    18.   
       
      

     


    Article Number:

    000354829


    Article Type:

    Solutions to a Product Problem



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