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MyIT Digital Workplace
DWP Catalog 19.00. 18.11 Smart IT 19.00. 18.11 and beyond
DWP Catalog and Smart IT Integration is not working - Cannot see DWP Catalog Requests on Smart IT
SmartIT - DWP Catalog is not configured on the AR Server.
Configured SmartIT and DWP integration per BMC Documentation below:
To integrate Smart IT with BMC Digital Workplace Catalog
- As an administrator, in ITSM, open the Centralized configuration.
- From the Component Name menu, select com.bmc.itsm.sbe.
- Select *.
The * is marked for the configuration parameters that are available in the global settings in the CCS.
Type the required details:
The following table provides the descriptions of the available options:
Option Description sbeDomain BMC Digital Workplace Catalog domain name. sbeTenantAdminPassword BMC Digital Workplace Catalog server password. This password becomes encrypted after applying it. sbeTenantAdminUser Administrator's user ID of the BMC Digital Workplace Catalog server. Do not mention the domain name. sbeUrl BMC Digital Workplace Catalog server URL (http or https). Add URL. Do not include ending slash (/). For https, the default Port is 443.
- From the ITSM, open the SBE:ConnectionConfig form to test the connection.
Click Test Connection.
The Result field displays the test connection status. If the connection fails, the Result Code field displays the failure reason.
If you get an error, you can check the arjavaplugin.log, which is the standard AR java plug-in log. Otherwise, you can also generate a log file to check the details if you get an error. For more information, see Working with logs.
- In the Centralized configuration form, select com.bmc.arsys.smartit > *.
- Set the enableSbeIntegration parameter to true.