This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
How long after a support case is closed does BMC hold or retain the customers data?
For customers that utilize FTP, those files and data that are on mft.bmc.com are deleted every 30 days, regardless of the case status. For files and data that are uploaded to the BMC mainframe, those files are deleted 120 days after the close the of the case.