Track-It!20.XX-How to add drop-down values to the custom lookup fields on Ticket Form of Track-It! 2019

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    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2019 R3


    APPLIES TO:

    Track-It! 20.XX



    QUESTION:

    How to add drop-down values to the custom lookup fields on Ticket Form of Track-It! 2019


    ANSWER:

     

       
    1. On the header bar, expand the hamburger menu https://docs.bmc.com/docs/trackit2019/files/en/852580905/852580915/1/1507105969849/HamburgerNew.png and select Configuration->Form Definitions->Form Customization
    2.  
    3.  Select Primary Application Forms->Click on New and create new customized Form
    4.  
    5.  Select New->Select Module as “Ticket”->Copy from “Ticket”->Give title for new customized form and click on “Save”
    6.  
    7.  It will direct you to “Form Customization” page->Select lookup field on the form for which you would like to add more drop-down options->and click “Save”, to save changed made to this customized form.
      
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                5. Now, On “Form Definitions”-> Form Customization->Select “Assign forms to group” 
      
                6. Now for “Ticket” module select the “Customized form” from the dropdown which is created and click on “Save” 
       User-added image  
              7. once done, now Select Configuration->Lookups->HelpDesk Lookups->Here select Lookup field which was added on Form during Form customization. 
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             8.Select the lookup field for which you would like to add more options and click on “New”. 
      
             9.Here add options by clicking on “New” button and name them as required. 
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           10.Once done, please create new “Ticket” and now for that lookup field you can see more options as per your requirements. 

     


    Article Number:

    000175200


    Article Type:

    FAQ/Procedural



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