"Deploy Failed Security certificate not found on the Integration Service" error on the TSPS server after attempting to deploy Windows and Unix Agent packages

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    PRODUCT:

    TrueSight Presentation Server


    COMPONENT:

    TSPS Central Monitoring Administration


    APPLIES TO:

    TSPS all versions



    QUESTION:

    Deployment packaged failed to deploy from TSPS, deployments failed for both Linux and Windows agents.

    Error message: Deploy Failed
    Security certificate not found on the Integration Service

    User-added image
     


    ANSWER:

    This indicates an issue with the Integration Server secure certificates. If you feel you have already applied the certificates, re-apply them. This is an indicator that something has gone wrong with the installation.

    Below is reference link for applying TSPS certificate on IS for version 11.3.x
    https://docs.bmc.com/docs/TSOperations/113/applying-truesight-presentation-server-certificate-to-the-truesight-integration-service-843620342.html

    Once the secure certificates are re-applied, retry the deployment and it will most likely succeed.

    If the deployment continues to fail, please enable debug for the CMA:
    Turn on the following loggers from the TSPS command line:

    tssh logger debug on -n com.bmc.bpm.patrol.deploykm
    tssh logger debug on -n com.bmc.bpm.patrol.kmpush
    tssh logger debug on -n CMA

    Do the package push.
    Capture the following logs as soon as the package fails:

    1. CMA.log
    2. TrueSightCMAKmPush.log

    Then once the logs are captured you can turn off the debug by switching the "on" option to "off" via the TSPS command line:

    tssh logger debug off -n com.bmc.bpm.patrol.deploykm
    tssh logger debug off -n com.bmc.bpm.patrol.kmpush
    tssh logger debug off -n CMA


    Send the logs to BMC Support for further review.


    Article Number:

    000175332


    Article Type:

    FAQ/Procedural



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