Smart Reporting - Increase AR API Timeout value on Linux

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    Smart Reporting 9.1x



    QUESTION:

    How to increase AR API Timeout value on Linux for Smart Reporting?

    Background: It is possible for reports to take a long time to refresh/load in some situations and increasing the AR API timeout value might be required as a result. The steps are covered in the atached word document per https://communities.bmc.com/docs/DOC-105602 but only covers the steps for a Windows environment. The steps in this article applies to a Linux environment.


    ANSWER:

    1. Navigate to /appserver/bin/catalina.sh
    2. Add the following line: set JAVA_OPTS=%JAVA_OPTS% -DARAPITIMEOUTS=120:600:1800

    Note: Highlighted values are used for SR calls and is set to 120 by default.


    Article Number:

    000171034


    Article Type:

    FAQ/Procedural



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