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Remedy AR System Server
Smart Reporting Remedy
Smart Reporting 9.1x
How to increase AR API Timeout value on Linux for Smart Reporting?
Background: It is possible for reports to take a long time to refresh/load in some situations and increasing the AR API timeout value might be required as a result. The steps are covered in the atached word document per https://communities.bmc.com/docs/DOC-105602 but only covers the steps for a Windows environment. The steps in this article applies to a Linux environment.
1. Navigate to /appserver/bin/catalina.sh
2. Add the following line: set JAVA_OPTS=%JAVA_OPTS% -DARAPITIMEOUTS=120:600:1800
Note: Highlighted values are used for SR calls and is set to 120 by default.