How To Increase AR API Timeout Value For SmartReporting On Linux?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    Smart Reporting 9.1x



    QUESTION:

     
        
    • How To Increase AR API Timeout Value For SmartReporting On Linux?
    •  


    ANSWER:

    1. Navigate to /appserver/bin/catalina.sh
    2. Add the following line: set JAVA_OPTS=%JAVA_OPTS% -DARAPITIMEOUTS=120:600:1800

    Note: Highlighted values are used for SmartReorting calls and is set to 120 by default.

       
    • It is possible for reports to take a long time to refresh/load in some situations and increasing the AR API timeout value might be required as a result.
    •  
    • The steps for WINDOWS OS are covered in the word document per https://communities.bmc.com/docs/DOC-105602

     


    Article Number:

    000171034


    Article Type:

    FAQ/Procedural



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