Assignee on Quick Template does not update case if On Screen rule is first setting assignee as creator

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    FootPrints


    APPLIES TO:

    Footprints 20.x



    PROBLEM:

    Assignee on Quick Template does not update case if On Screen rule is first setting assignee as creator


    CAUSE:

    Defect DRZNZ-13955


    SOLUTION:

    This issue is under review by the engineering team and this article will be updated when more information is available.

    Workaround:

    Save ticket first and the re-apply Template


    Article Number:

    000175157


    Article Type:

    Solutions to a Product Problem



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