TS Synthetic - When recording with Borland Silk Performer, no functions are captured (0 Functions)

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Synthetic Transaction Monitor with Micro Focus Silk Performer


    COMPONENT:

    Borland Silk Performer


    APPLIES TO:

    Borland Silk Performer - All Versions



    QUESTION:

    When recording with Borland Silk Performer, no functions are captured (0 Functions)


    ANSWER:

     

       
          
      
      
       
       Please follow this article from the MicroFocus site:   
      
    http://community.microfocus.com/borland/test/silk_performer_-_application_performance_testing/w/knowledge_base/28538/zero-functions-are-recorded-when-recording-a-web-application-in-a-browser   
      
    Below is a list of items that have also resolved this issue:   
      
    1.  When installing Silk Performer, ensure that Setup.exe is started as an Administrator.  To do this, right click on the setup.exe and choose the option to "Run as Administrator".   
        
    2.  Make sure browser cache is cleared before the Silk Performer recording is started.  If the site that is being recorded has been visited prior to the recording, then the browser may use the cache and thus generate no web traffic and thus there is nothing to record.   
        
    3.  There is a known issue of Silk Performer with Mcafee Antivirus.   
    Stop the Mcafee Host Intrusion Prevention Service and make a new recording.  
      

     


    Article Number:

    000121064


    Article Type:

    FAQ/Procedural



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