Top Viewed Knowledge Articles for APM

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    Below are the top knowledge articles as recommended by the Customer Support team for TrueSight Operations Management  - Application Visibility Manger as of May 15th 2020.


    The items on the list will be most viewed/important/trending knowledge articles.


    Please rate this document to let us know if it is useful and follow this document to learn when there are changes to it.



    Article #

    000148455What are the differences between the APM_Event, APM_Event_v2, APM-INCIDENT_EV, and APP-IMPACT_EV event classes in App Visibility?
    000149477TS-Synthetic - Best Practices to configure a Citrix script to run on a Synthetic TEA Agent
    000100830EPX system.epx.watchdog alarm and dips in traffic
    000105589TS Synthetic - TEA Agent Must Run as a Process for Web Browser-Driven (AJAX) Projects
    000129349App Visibility - When is a Certificate Authority (CA) certificate required on the App Visibility Proxy?  And how is the CA certificate implemented?
    000051429What are the possible causes for a Data Delay between the End User Experience Monitor (EUEM) Analyzer and EUEM Collector?
    000104056TrueSight Synthetic - Browser-Driven Script runs successfully in Silk Performer but fails in TEA Agent - Data to gather
    000132159App Visibility - How to confirm/verify that an App Visibility event was sent to TSIM or a remote cell?
    000131031TS Synthetic - TrueSight Synthetic TEA Agent and Transport Layer Security v1.2
    000096128EUEM - EPX: list of supported ciphers
    000104831TS Synthetic - What reports are available for synthetic monitoring that include performance, availability, accuracy, and execution errors?
    000123623App Visibility Agent for Java 10.5.00 running on WebSphere Application Server version 8.5 server has inconsistent startups
    000147909EUEM - Enabling Extended Master Secret extension support in Real End User Monitoring Cloud Probe
    000105393App Visibility - Receiving "Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings" error message when trying to access the App Visibility Portal support console or App Visibility Collector support console
    000155338Data were missing from the PATROL for Application Management (AM KM) parameters when viewed from the TSPS console
    000106202TS Synthetic - Version Compatibility Matrix
    000172090PATROL for Application Management (AM KM) is not discovering any business transactions under the application instances in TrueSight Presentation Server 11.3.01 or later
    000121064TS Synthetic - When recording with Borland Silk Performer, no functions are captured (0 Functions)
    000147991Is there an audit log for TrueSight Synthetic?
    000100191App Visibility Agent unable to perform handshake with the App Visibility Portal due to SSLv3
    000145708App Visibility - Receiving ? Server returned HTTP response code: 500 for URL? warning messages in the App Visibility Agent for Java log file "
    000149103TS Synthetic - Receiving ?ERRID -1 : Transaction TMain of [EPID=xxx] reached timeout.? in the Synthetic TEA Agent
    000168121App Visibility - Standby High Availability Application Visibility Portal/Collector will not start due to corrupted database
    000137662TS Synthetic - Script using WebSetUserAuthNtlm() fails with HTTP: 401 after initial run on Synthetic Transaction Execution Adapter (TEA) Agent