BMC Helix Remedyforce How to Make a Required Field for an Asset Class without Affect CI Class

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Make a Required Field for an Asset Class without Affect CI Class?


    ANSWER:

    Create a Validation Rule where:

    1. Asset Class = "Your Desire Asset Class"

    2. "Your Desire Field"  != NULL


    Example below Validation Rule Verify that Serial Number is Required for the BMC Desktop Class.

     BMCServiceDesk__Asset_Class__c = 'BMC_Desktop'  &&    ISBLANK(BMCServiceDesk__SerialNumber__c)

    Note: This will not affect other computer system assets


    Article Number:

    000175074


    Article Type:

    FAQ/Procedural



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