Config Checker error - Invalid service name in the registry

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Upgrade to ARS 19.02



    PROBLEM:

    During an upgrade process, ConfigChecker showing below error:

    Error Installer found inconsistent service names and or invalid registry path

    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BMC Remedy Action Request System Server testitsmapp
    • HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\ARServer\testitsmapp
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Remedy\ARServer\testitsmapp


    SOLUTION:

    Update the Server-Name parameter (ar.cfg/conf) and replace the load balancer with the host name for the install. This will allow to complete the installation. Once upgrade is done revert change in the Server-Name parameter.


    Article Number:

    000174483


    Article Type:

    Solutions to a Product Problem



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