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BMC Real End User Experience Monitoring - Software Edition
Cloud Probe 10.5 Cloud Probe 11 FP2 build 25
The Cloud Probe service stops immediately on a Windows operating system, and the following error message appears in the exp.log file:
2016/08/03-12:21:30 [CORE]:EPX START -- Ver: 24.0.9
2016/08/03-12:21:30 [CORE]:INFO: Main state initial value: [ST_INITIALIZATION]
2016/08/03-12:21:30 [CORE]:INFO: SSL Keys and/or Hosts accept: GOOD
2016/08/03-12:21:33 [CORE]:EPX ERR: libPCAP can't activate intf. Err: [Error opening adapter: The system cannot find the device specified. (20)]
Missing libpcap, WinPcap is a packet capture driver that is necessary for correct functioning of Cloud Probe under Windows.
Below are the steps to resolve this issue:
Step 1) Run getmac /v command in the Windows server
Step 2) Compare the returned devices with the value assigned to below line in the epx_properties.conf
Step 3) Verify that WinPcap is installed.