Track-It!20.XX: :As a technician need ability to include the Ticket Resolution Note or Ticket Technician Note in the email message body when emailing the Requestor from the Ticket.

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2019 R3


    APPLIES TO:

    Track-It! 20.XX



    QUESTION:

    As a technician need ability to include the Ticket Resolution Note or Ticket Technician Note in the email message body when emailing the Requestor from the Ticket.


    ANSWER:

    DRZOZ-20148: Defect has been raised for this issue.


    Article Number:

    000174372


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles