BSA: RSCD Agent installation failing with "The platform on which you are trying to install or upgrade the product is not supported"[1]

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BladeLogic Server Automation Suite


    COMPONENT:

    BladeLogic Server Automation


    APPLIES TO:

    Bladelogic Server automation Agent 8.9.03+



    PROBLEM:

    When trying to install the RSCD Agent on a Windows Server machine, which is an officially supported platform, it is failing with the below error:

    "The platform on which you are trying to install or upgrade the product is not supported"

    User-added image

    If this error message is received on a platform which is not officially supported, this article does not apply. Please check the system requirements to ensure the platform where the agent is being installed is officially supported.


    CAUSE:

    WMI registry may be corrupted, so the installer is unable to determine the OS version and the agent fails in pre-verification


    SOLUTION:

    This may occur with some Editions of Windows Server such as Web, Data Center, Storage Server, etc.  In that case, add the SKIP_PLATFORM_CHECKS=true argument to the msiexec command for the RSCD install.  The problem in this case is that the various edition names are not being matched as supported platforms.  For example:
     

    msiexec /i RSCD89-SP2-WIN64.msi SKIP_PLATFORM_CHECKS=true
      



    Another cause of this problem could be a corrupted WMI registry: 
    To confirm this is the problem, open a cmd prompt as Administrator and run the SystemInfo command. 

    If it returns the "Error: Not Found" message proceed with this article.  

    Next step is to verify the status of WMI registry: 

    User-added image

    If the WMI registry is reported as "INCONSISTENT" consult with the System Administrator and/or Microsoft for guidance. Once resolved, rerun the TSSA RSCD Agent installer. 

    https://blogs.technet.microsoft.com/askperf/2009/04/13/wmi-rebuilding-the-wmi-repository/

      

     


    Article Number:

    000364207


    Article Type:

    Solutions to a Product Problem



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