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Track-It! 2019 R3
When we try to open any attachments from within the tickets in Track-It! 2019 we receive the below error:
Access denied to C:\Program Files (x86)\BMC\Track-It!\Application Server\Aspx\Attachments
NOTE: You will only see the above error when you try to open the attachments while you are logged in to the Track-It! Server and not the local machine.
This is due to permissions not given to everyone on the specified path
To resolve this error go to C:\Program Files (x86)\BMC\Track-It!, right click on Track-It! folder and go to properties.
Go to security tab, click edit and give full control to everyone.