BMC Helix Platform 20.02.00  Release Calendar

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    Check this calendar for the upgrade and maintenance schedule by the region for BMC Helix Platform, which includes BMC Helix Innovation Suite, BMC Helix Custom Applications, BMC Helix Integration Service, BMC Helix Business Workflows, BMC Helix Multi-Cloud Service Management, and BMC Helix Chatbot. For information about what's new in a release or patch, follow the BMC Helix Communities space or review the BMC Helix Subscriber Release Notes pageSubscribers would have received an email from BMC assigning a specific timeslot listed in the table below for the respective region.  Please refer to that email for your specific timeslot.

     

    The BMC Helix Digital Workplace Advanced 20.02 release calendar is located here

     

    Maintenance Release Calendar by Data Center:

     

     

     

    North America: Chicago Updates

    Environment:
    CHI Pre-Production (Tailoring and QA)CHI Production
    Dates and Times:

    CHI1: Feb 22, 04.00 AM to 08.30 AM UTC

    CHI2: Feb 23, 04.30 AM to 09.00 AM UTC

    CHI2: Feb 23, 12.00 PM to 04.30 PM UTC

    CHI1: March 07, 04.00 AM to 08.30 AM UTC

    CHI2: March 08, 04.30 AM to 09.00 AM UTC

    CHI2: March 08, 12.00 PM to 04.30 PM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

    North America: Amazon Oregon Updates

    Environment:
    OR Pre-Production (Tailoring and QA)OR Production
    Dates and Times:

    OR1: Feb 23, 04.30 AM to 09.00 AM UTC

    OR1: March 08, 04.30 AM to 09.00 AM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

    EMEA/UK: Amsterdam Updates

    Environment:
    AMS Pre-Production (Tailoring and QA)AMS Production
    Dates and Times:

    AMS1: Feb 22, 04.00 AM to 08.30 AM UTC

    AMS2: Feb 22, 07.00 AM to 11.30 AM UTC

    AMS3: Feb 22, 07.00 AM to 11.30 AM UTC

    AMS4: Feb 22, 07.00 AM to 11.30 AM UTC

    AMS5 : Feb 22, 12.00 PM to 04.30 PM UTC

    AMS6 : Feb 23, 12.00 PM to 04.30 PM UTC

    AMS7: Feb 22, 02.00 PM  to 06.30 PM UTC

    AMS8: Feb 23, 12.00 PM to 04.30 PM UTC

    AMS9: Feb 23, 07.00 AM to 11.30 AM UTC

    AMS1: March 07, 04.00 AM to 08.30 AM UTC

    AMS2: March 07, 07.00 AM to 11.30 AM UTC

    AMS3: March 07, 07.00 AM to 11.30 AM UTC

    AMS4: March 07, 07.00 AM to 11.30 AM UTC

    AMS5: March 07, 12.00 PM to 04.30 PM UTC

    AMS6: March 08, 12.00 PM to 04.30 PM UTC

    AMS7: March 07, 2.00 PM  to 06.30 PM UTC

    AMS8: March 08, 12.00 PM to 04.30 PM UTC

    AMS9: March 08, 07.00 AM to 11.30 AM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

    EMEA/UK: London Updates

    Environment:
    UK Pre-Production (Tailoring and QA)UK Production
    Dates and Times:

    UK1: Feb 22, 04.00 AM to 08.30 AM UTC

    UK1: March 07, 04.00 AM to 08.30 AM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

    APAC: Sydney Updates

    Environment:
    SYD Pre-Production (Tailoring and QA)SYD Production
    Dates and Times:

    SYD1: Feb 22, 04.00 AM to 08.30 AM UTC

    SYD1: March 07, 04.00 AM to 08.30 AM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

    APAC: Singapore Updates

    Environment:
    SING Pre-Production (Tailoring and QA)SING Production
    Dates and Times:

    SG1: Feb 23, 04.30 AM to 09.00 AM UTC

    SG1: March 08 04.30 AM to 09.00 AM UTC

    Duration / Impact:

    Total Duration: 4.30 Hours

    *No Customer Down Time

    Total Duration: 4.30 Hours

    *No Customer Down Time

     

     

    *Admin Operation during upgrade will be restricted.