Unable to log into DWP 19.05 using Chrome

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    BMC Digital Workplace Basic


    APPLIES TO:

    DWP 19.x



    PROBLEM:

    DWP login page doesn't load properly when using Chrome. Error captured in browser logs looks like:

    main.ffdd46dffdd828797387.js:1 ERROR Error: Uncaught (in promise): UnknownError: An unknown error occurred within Service Worker.
        at O (polyfills.827b027d7dcfff4db15c.js:1)
        at polyfills.827b027d7dcfff4db15c.js:1
        at polyfills.827b027d7dcfff4db15c.js:1
        at t.invoke (polyfills.827b027d7dcfff4db15c.js:1)
        at Object.onInvoke (main.ffdd46dffdd828797387.js:1)
        at t.invoke (polyfills.827b027d7dcfff4db15c.js:1)
        at e.run (polyfills.827b027d7dcfff4db15c.js:1)
        at polyfills.827b027d7dcfff4db15c.js:1
        at t.invokeTask (polyfills.827b027d7dcfff4db15c.js:1)
        at Object.onInvokeTask (main.ffdd46dffdd828797387.js:1)
    Ge @ main.ffdd46dffdd828797387.js:1


    CAUSE:

    Problem is with Chrome Build 75


    SOLUTION:

    The issue is with Chrome Build 75.

    Additional connection issues are mentioned with Build 75 below:

    https://chromereleases.googleblog.com/2019/07/stable-channel-update-for-desktop.html

    It's recommended to use Chrome Build 76 or later as the issue doesn't occur with it.


    Article Number:

    000174441


    Article Type:

    Solutions to a Product Problem



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