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BMC Atrium CMDB Suite
BMC Atrium Core
BMC Atrium CMDB 9.x or higher
The customer reported an error with Atrium CMDB:
Cannot establish a network connection to the AR System Plug-In server ARERR 8760
However, from troubleshooting it was found that the problem CMDB server had failed to install and the installation issues were not reported and customer simply tried to use what was available and ignored the errors given.
1.) The CMDB snapshot jar had not deployed to:
<dn>:\Program Files\BMC Software\ARSystem\deploy\cmdb-9.***-SNAPSHOT.jar.
2.) The <dn>:\Program Files\BMC Software\AtriumCore\cmdb\plugins folder was empty.
3.) The AR System Configuration Generic UI under Component name did not have any plugins listed
for the com.bmc.arsys.pluginServer for the problem CMDB System of the format:
Partially failed installation
1.) Copy cmdb-9.***-SNAPSHOT.jar to <dn>:\Program Files\BMC Software\ARSystem\deploy\ and AR Server restarted.
2.) Copy the plugins folder from a working system to a temp directory. Eg., a copy of <dn>:\Program Files\BMC Software\AtriumCore\cmdb\plugins
3.) In the plugins copy locate the following two files:
C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\shared\pluginsvr_config.xml
C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\ne\pluginsvr_config.xml
4.) In each pluginsvr_config.xml file, locate the <pluginSvrName> tag which will
have data such as:
5.) Once the <pluginSvrName></pluginSvrName> values are found for
the Normalization config 9555 port (the ..\plugins\ne\..) change the value to:
For Recon config 9556 port (the ..\plugins\shared\..) change the value to:
6.) Save these changes on these two pluginsvr_config.xml files from
this plugins backup.
7.) Stop AR Server on the problem AR/CMDB system.
8.) Copy over the plugins folder that has the above changes.
9.) Start the AR Server.
After AR Server has started, you should see the 9555 and 9556 ports showing up as LISTENING
& the AR System Config UI should show the plugin server for these two systems (and also have differently generated IDs from the ones entered into the initial pluginsvr_config.xml files).
Access to the system for Normalization and Reconciliation may work at this point. If there are still issues, inspect armonitor.cfg/conf to see if the correct CMDB entries are listed here. If the entries are missing, copy over an armonitor.cfg/conf to the problem CMDB server and make adjustments to correct path statements so that the Reconciliation and Normalization Engines will be started.