MidTier - Is it supported by iOS and Android browsers?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Mid Tier


    APPLIES TO:

    Midtier 9.x. 18,x, 19.x



    QUESTION:

    Can midtier be run over a browser in the mobile OS like iOS or Android?


    ANSWER:

    Midtier is not compatible with current mobile browsers. Mobile browsers are scaled down versions of the full desktop browsers.  Some parts like JavaScript are handled differently and most of the browsers require views that fit in the browser window.
    Midtier is built to be used in full desktop browsers as some parts of workflow such an ActiveLinks can execute actions more complex than the mobile browser can handle.

    For more information on supported browsers by the Midtier component, you can verify Remedy AR System component in our compatibility matrix
    https://docs.bmc.com/docs/modeler/#/

    If your organization has the need to use BMC ITSM or Service Request over a mobile phone, BMC offers iOS and Android applications for BMC SmartIT and Digital Workplace.  The compatibility matrix linked above, will provide the minimum Android and iOS versions for these components.


    Article Number:

    000174411


    Article Type:

    FAQ/Procedural



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