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Track-It! 2019 R3
When we try to open the self service portal from a link which is on a sharepoint site or a website it opens the self service login page however it keeps loading at language selection.
This happens due to modern sharepoint web pages.It appears that using target corrupts the SSLanguage Cookie
Remove the target="_blank" value from the href link that you have configured in the Intranet or SharePoint portal to reference the .
Delete the Browser cookies for the page.
Alternately if you right click on the hyperlink and choose open the link in a new tab, the issue does not occur.
Also you can create a shortcut on the desktop with the self service link.