Track-It! 2019 Self Service keeps loading on language selection

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    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2019 R3


    APPLIES TO:

    Track-It! 2019



    PROBLEM:

    When we try to open the self service portal from a link which is on a sharepoint site or a website it opens the self service login page however it keeps loading at language selection.


    CAUSE:

    This happens due to modern sharepoint web pages


    SOLUTION:

    Workaround:

    Right click on the link and choose open this link in a new tab.
    Or Create a shortcut on the desktop with the self service link.
     


    Article Number:

    000174385


    Article Type:

    Solutions to a Product Problem



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