Top Viewed BMC Helix Remedyforce Knowledge Articles

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    The Remedyforce Top 25 Knowledge Articles.  Each month we will update list to provide the most used documents for the past month...Updated 14-November 2019

     

    Article #

    Title

    000139904

    How to configure Pentaho Job in Windows Task Scheduler for Remedyforce

    000007630

    How to Configure Pentaho to Run Behind a Proxy.

    000139233

    Encountering an Error when Deploying Process Builder Flows via SalesForce Change Sets

    000008003

    Error Clicking the the Link in the Forgot Password Email. Error: You Cannot Reset your Password You Haven't Selected an Answer to Your Password Hint. Try the Following: Contact your Company's Administrator for Assistance.

    000001322

    How to Enable Spell Check in SalesForce

    000141655

    Remedyforce you cannot deactivate a user who is the automated case user for your organization

    000008044

    Certain *.wav Files will Not Play in Google Chrome when Attached to Incidents in Remedyforce.

    000132176

    ERROR: QA Validation failures: objects/Account.object (976,13) Cannot modify managed object: entity=CustomFieldDefinition, component=xxxxxxxxx, field=Description, state=installed: newValue='null', oldValue='This field will be used to store branding'

    000120416

    How to create a Lookup(User,Queue) field like the Standard Fields "Owner" field in the Remedyforce Incident Object?

    000007479

    All Queue Members Receive Email if Queue Email Address is Blank.

    000007922

    Dependent Class is Invalid and Needs Recompilation: Please Reference your WSDL or the Describe Call for the Appropriate Names.

    000143370

    How can we disable SMS authentication for identity confirmation in Remedyforce

    000008244

    Error Email Received with Error Message: 554 5.4.7 [Internal]>>> Exceeded Max Time Without Delivery.

    000112140

    How to Mass/Close Close Tickets in Remedyforce

    000137319

    Salesforce Fields with the URL Data Type / Hyperlinks are Not Clickable from the Remedyforce Console

    000140653

    How to Update User Profiles with the Salesforce Data Loader

    000007764

    How to Add Tabs to the Users Tabs in Salesforce.

    000124494

    This View Unique Name already exists or has been previously used. Please choose a different name.

    000101216

    Will enabling the option "Require HttpOnly attribute" in SF Security Settings affect JavaScript running within Remedyforce?

    000140001

    Delivery Failure Error: Regex too Complicated - when sending emails to RemedyForce

    000002102

    How to Attach Email Sent from Outlook to Remedyforce (SDoF) Incident History.

    000137126

    How to create a Remedyforce SLA Report that shows the SLA percentage based on Categories

    000007095

    A Queue cannot be removed unless the associated data is reallocated to another Queue.

    000125115

    Remedyforce: SAML Assertions fail with "InResponseTo: Invalid"

    000139807

    Error: "Illegal Request. You have sent us an Illegal URL or an improperly formatted request." in Remedyforce