IE user presented with additional authentication window when saving/opening an attachment

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy Single Sign On


    COMPONENT:

    AR System Mid Tier



    QUESTION:

    IE user presented with additional authentication window when using RSSO (Remedy Single Sign On) if we by pass RSSO then we do not see the additional authentication window

    Click open on attachment field. 
    Get prompt to open or save file. 


    User-added image


    ANSWER:

    To resolve this issue, please add    |/servlet/AttachServlet.*     to excluded-url-pattern in the rsso-agent-properties (ARSystem\midtier\WEB-INF\classes) file.

    Existing line :

    excluded-url-pattern=.*\\.xml|.*\\.gif|.*\\.css|.*\\.ico|/shared/config/.*|/WSDL/.*|/shared/error.jsp|/shared/timer/.*|/shared/login_commn.jsp|/shared/view_form.jsp|/shared/ar_url_encoder.jsp|/ThirdPartyJars/.*|/shared/logout.jsp|/shared/doc/.*|/shared/images/.*|/shared/login.jsp|/services/.*|/shared/file_not_found.jsp|/plugins/.*|/shared/wait.jsp|/servlet/GoatConfigServlet|/servlet/ConfigServlet|/shared/HTTPPost.class|/shared/FileUpload.jar|/BackChannel.*|/servlet/LicenseReleaseServlet.*


    Updated the   rsso-agent-properties file as below :

    excluded-url-pattern=.*\\.xml|.*\\.gif|.*\\.css|.*\\.ico|/shared/config/.*|/WSDL/.*|/shared/error.jsp|/shared/timer/.*|/shared/login_commn.jsp|/shared/view_form.jsp|/shared/ar_url_encoder.jsp|/ThirdPartyJars/.*|/shared/logout.jsp|/shared/doc/.*|/shared/images/.*|/shared/login.jsp|/services/.*|/shared/file_not_found.jsp|/plugins/.*|/shared/wait.jsp|/servlet/GoatConfigServlet|/servlet/ConfigServlet|/shared/HTTPPost.class|/shared/FileUpload.jar|/BackChannel.*|/servlet/LicenseReleaseServlet.*|/servlet/AttachServlet.*

    Restart the Midtier Tomcat after making changes. 


    Article Number:

    000160445


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles