Remedy - D2P - Import fails trying to deploy a RAR file

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Server


    APPLIES TO:

    AR System Server 9.1.X



    PROBLEM:

    Trying to import a HotFix package in RAR format we get following error on ard2pplugin.log:

    ARMigrate: java.util.zip.ZipException: error in opening zip file
    java.util.zip.ZipFile.open(Native Method)
    java.util.zip.ZipFile.<init>(ZipFile.java:225)
    java.util.zip.ZipFile.<init>(ZipFile.java:155)
    java.util.zip.ZipFile.<init>(ZipFile.java:126)
    com.bmc.arsys.plugins.armigrate.ARMigrate.importPackage(Unknown Source)
    com.bmc.arsys.plugins.armigrate.ARMigrate.dispatchOperation(Unknown Source)
    com.bmc.arsys.plugins.armigrate.ARMigrate.run(Unknown Source)
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    java.lang.Thread.run(Thread.java:748)


    The package is: ITSM1808Patch001CumulativeHotfix_itsm_1808Patch001HF_190506-060618.rar


    CAUSE:

    The package was not compressed correctly, it should be ZIP file, not RAR.


    SOLUTION:

    An escalation was opened with PE. They re-built the file into ZIP format. 

    Customer was able to Deploy the new package successfully. 


    Article Number:

    000174185


    Article Type:

    Solutions to a Product Problem



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